Privacy Policy

1. Introduction

Memendo ("we," "us," or "our") operates the Memendo mobile application (iOS and Android) and the website at memendo.co (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using Memendo, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Email address
• Display name (if provided via Google or Apple sign-in)
• Authentication provider identifier (Google, Apple, or email)

2.2 User Content

We store the content you create within the app, including:

• Notes and documents (text, images, checklists, tables, code blocks)
• Tasks and deadlines
• Categories and organizational structures

2.3 AI Assistant Data

When you use the AI Assistant feature, the content you submit (such as notes for enhancement or summarization) is processed by our AI service. We do not use your content to train AI models. AI-processed content is not retained beyond the duration needed to deliver the response.

2.4 Device & Usage Information

We automatically collect:

• Device type, operating system, and version
• App version
• Crash logs and performance data
• General usage statistics (e.g., features used, session duration)

2.5 Subscription & Payment Information

Payments for Memendo Pro are processed entirely by Apple (App Store) or Google (Google Play). We do not collect or store your payment card details, billing address, or other financial information. We receive only a confirmation of your subscription status from the respective platform.

2.6 Newsletter & Communication

If you subscribe to our newsletter on the website, we collect your email address for the purpose of sending updates. You can unsubscribe at any time.

2.7 Cookies

Our website uses only essential cookies required for basic site functionality. We do not use tracking or advertising cookies.

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Service
• Sync your notes, tasks, and data across your devices
• Process AI Assistant requests
• Manage your account and subscription
• Send important service notifications (e.g., security alerts, feature updates)
• Send newsletter communications (only if you opted in)
• Analyze usage trends to improve features and performance
• Detect, prevent, and address technical issues or abuse

4. Data Storage & Security

Your data is stored using Google Firebase, which provides industry-standard security measures:

• Encryption at rest: All stored data is encrypted
• Encryption in transit: All data transfers are protected with TLS (Transport Layer Security)
• Access controls: Strict authentication and authorization mechanisms
• Local caching: Notes are cached locally on your device for offline access

While we implement commercially reasonable security measures, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security of your data.

5. Third-Party Services

We use the following third-party services:

6. Data Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share your data only in these cases:

• Service providers: With third-party providers listed above, solely to operate the Service
• Legal requirements: When required by law, regulation, or legal process
• Safety: To protect the rights, property, or safety of Memendo, our users, or others
• Business transfers: In connection with a merger, acquisition, or sale of assets, with prior notice to users

7. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete your personal data and content within 30 days, except where retention is required by law or for legitimate business purposes (e.g., fraud prevention, resolving disputes).

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

For all users

• Access: Request a copy of the data we hold about you
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your account and data
• Export: Request a portable copy of your data

For EU/EEA residents (GDPR)

• Restriction: Request restriction of processing
• Objection: Object to processing based on legitimate interests
• Portability: Receive your data in a structured, machine-readable format
• Withdraw consent: Withdraw consent at any time where processing is based on consent
• Lodge a complaint: File a complaint with your local data protection authority

For California residents (CCPA)

• Right to know what personal information is collected, used, and shared
• Right to delete personal information
• Right to opt out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your privacy rights

To exercise any of these rights, contact us at support@memendo.co. We will respond within 30 days.

9. Children's Privacy

Memendo is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn that we have collected data from a child under 16, we will take steps to delete that information promptly. If you believe a child has provided us with personal data, please contact us at support@memendo.co.

10. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence, including the United States, where our service providers (such as Google Firebase) maintain servers. We ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) where required, to protect your data in accordance with applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. For significant changes, we will provide additional notice through the app or via email. Your continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us at: